Do you collect testimonials and referrals for your law firm?
You know that your clients want great service right?
Do you know if you give it to them?
I am going to assume you ask your legal clients about your service.
And that you do some kind of follow-up survey.
And maybe you actually do something with the results.
Let me ask you...
Is your client survey also a way of getting testimonials?
Because if you word it the right way you will get them every time.
And you will get testimonials that say you are great, (for specific reasons).
When you get these testimonials people are declaring they like you.
And they are on the way to becoming loyal.
Which means they are prime clients for getting referrals for you.
And those that really enthuse...dig deeper to get a case study from them.
Or maybe a video testimonial.
This works with business and private clients.
How you do your client follow-up does matter.
If you haven’t got a survey in place that does this you might want to get one.
And if you don’t know how... cue music....
“Who you gonna call?”
B-O-Y-D B-U-T-L-E-R!
Wednesday, 26 May 2010
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